When we started teaching software development in 1958, there were few organized development methods. Today, however, packaged methodologies flood the market and almost everyone who develops software has some sort of organized process. For many years, computer-aided software engineering (case) and computer-aided design (cad) dominated the news, both promising to eliminate people from the process. More recently, the Agile movement seems to have rediscovered people, and they are seeing the need for a book about "people-oriented" tools to support their approach. But regardless of the approach, it must ensure everyone gets the right requirements, and gets the requirements right. Won't automated tools do the job without people? We think not, and the story of the Guaranteed Cockroach Killer will tell you why.