More DevOps teams should be employing root cause analysis (RCA) to defects. The advantages are clear and indisputable. RCA metrics on defects can be leveraged to improve software quality by fixing the ineffective areas of the software development process such as requirements, design, code verification, unit testing, test planning, and QA testing. The result is drastic improvements in the overall quality of the software, and that means happy customers and lower development costs. Still not convinced? Let’s dig a little deeper.