I am the founder of "Young leaders in Technology", where my aim is to help other people who are starting out in leadership or who simply want to improve their own leadership skills. I do this with meetups, podcasts and blogs. More information on this can be found here: https://youngleaders.tech. I have extensive experience in all things support, from leading a team of support staff and setting up the structure to make training in new support staff for a growing team more efficient and less time consuming. Recently I have moved into a product manager role, and aim to try and influence my decisions with a customer and support focus - something that is often left as a second thought.