The Metrics that Matter, the Benchmarks to Target, and the Best Practices to Implement
Think about your business for a moment. Maybe you’re a retailer hoping to capture a larger share of the eCommerce market. Maybe you’re a bank hoping to make it more convenient for your customers to transact online. Or maybe you’re a publisher looking to push new content your readers can consume on the go.
Whoever you are, whatever you sell, and whatever service you provide, you probably have a digital business, and nothing is more important to your brand or your bottom line than your ability to deliver a high-quality digital experience to customers. In the modern era, that means continuously delivering fast, visually appealing, and flawless web and mobile applications.
Most organizations have replaced the traditional waterfall approach to software delivery with modern agile development methodologies. They believe that doing so will accelerate release cycles, improve the quality of applications, and lead to a better overall experience for users.
By all accounts, we should be delivering software better and more efficiently than ever before. And yet, the opposite is happening. Despite our collective commitment to speed and agility, release velocity is actually stalling, with the percentage of organizations releasing software on an at least monthly basis declining from 36 percent in 2017 to 27 percent in 2018, according to Forrester.
 Forrester: The Path To Autonomous Testing: Augment Human Testers First, Jan. 2019