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For many enterprises, infrastructure continues to be a highly curated, custom built stack meeting the specific needs of an application, service or project. When the inevitable “ops happens” moment strikes, the resulting procedures to discover, remediate, and recover tend to require tribal knowledge, intuition, and caffeine-induced clarity at 3 AM following many hours of trial and error on the “bridge”.
Is there a better way? In this age of “cloud” and “infrastructure as code”, could we build and operate our infrastructure to enable the operators to actually operate the infrastructure rather than simply “escalate” up the chain when the inevitable happens? Can we convert the tribal knowledge and post-it notes to automation enabled run books that anyone can leverage? And if we can, are we willing to do so?
Join us as we consider the possibilities of “Self-Service Infrastructure Operations”, and challenge the status quo many of us live today.