Level up Your Engineering Management Skills: Why You Should View Your Mistakes as ‘Misses’
Ian Nowland of DataDog speaks with me about how to be a stellar engineering manager and gives some tips on why "mistakes" are more valuable than you realize
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As an engineer, you might have learned the basics from textbooks or watched a series of tutorials.
Managing engineers is different and isn’t something that can be mastered by simply reading a book.
In my experience, the only proven way to learn is by plugging into the collective wisdom of smart people who have done the hard work of actually managing engineering teams.
That’s why I was so happy to speak with Ian Nowland of Datadog.
With 20 years of engineering industry experience — 10 of which have been in management positions — Ian developed a unique approach toward engineering management, encapsulated in seven categories.
These seven categories of engineering management are based on his own software-engineering experience, which includes 10 years at Amazon, and are designed to help managers successfully direct, satisfy and retain employees, as well as maintain a healthy company culture.
Some of the central components of Ian’s framework include taking the ego out of mistakes, developing a learning mindset towards management, and building social capital between teams.
We’ll dig into this more below.
Using the 7 Categories of Engineering Management
People often refer to the three P’s when it comes to management: 1) People; 2) Process; and 3) Product.
But Ian believes that’s limiting when you’re thinking about management in engineering and doesn’t account for the full range of engineering activity.
Instead, Ian believes it’s more helpful to consider the following:
- People: Are people happy and growing in what is being built?
- Engineering: How are things being built? This is about focusing on how your engineers get stuff done and how well those processes work — like the efficacy of a team’s code-review approach.
- Product: Are customers satisfied by what’s being built? Ian also refers to this category as “portfolio management.” It’s about communicating with an engineering team about their roadmap, what milestones they plan to explore in that year or quarter, and what story they want to tell through their work.
- Partners: Do your partners understand and agree with all of the above? It’s important to foster healthy relationships between teams and any affiliated groups across the company.
- Execution: How are things getting built? Managers have to think about what has to be done and how they should organize teams to meet annual milestones.
- Operations: Once your product/org is built, is it going to keep running? Operational processes, like scrums or sprints, are crucial to the success of a software engineering project, so it’s important that managers ensure these processes are effective and efficient.
- Company: Does the company align with all these answers? It’s every engineering manager’s responsibility to reflect their company’s culture. A manager’s actions (or inactions) will set a precedent for their teams and direct reports.
The “Miss” Approach for Managing Engineers
Ian believes that when you’re managing engineers, there’s a lot to oversee. There are many opportunities for mistakes along the way — they can and will happen. But Ian’s found that it’s through making mistakes — or “misses” — that everyone gets to improve.
A “miss” occurs whenever something goes wrong that could’ve been prevented. But here’s the key: Don’t think of a miss as a mistake — it’s a teaching moment.
It’s a subtle mindset shift. Instead of focusing on the mistake (which can be damaging to a person’s ego), view it as an opportunity for growth.
When you start thinking in terms of misses, it becomes easier to digest. It’s like: That’s okay, I’ll get it next time. Ian found this especially effective for people with perfectionist tendencies (and I’m the first to admit I definitely fall into that category).
Using a Miss To Build Social Capital (AKA Get What You Want)
Ian provided a beautiful example to illustrate what he was talking about.
Let’s get specific. Looking at the categories, here’s a miss I experienced in a previous job when dealing with partners at the company.
At the time, I was managing a software team that was in charge of a network device. A previous manager had made the decision to use a different vendor, and the network team basically said: we’re out. As you can probably tell, there was some friction between the two teams. By the time I started working with this group of software engineers, it was clear they were in over their heads.
I went to the woman who was the head of the network device team to ask if we could turn this over to her team — after all, software engineers have no business running networking devices. Since we were using our own vendor and her team was busy, she didn’t agree.
At an earlier point in my career, I would have felt frustrated and left it at that. But past misses (and the seven categories!) have taught me to look at the bigger picture. In this case, she’s well-intentioned and doing the best she can.
Considering the importance of building good relationships between teams, I focused on that. At one point, I even volunteered one of my engineers to help her with a software project to build goodwill.
About a year later, I approached her again to ask about taking over this particular network device. This time the answer was yes.
What changed? We’d built up some trust. We’d taken opportunities to show her that we were trying to do the right thing for the company (by helping her out), and so we’d established the social capital to get a positive response when we made an ask.
Want to hear what Ian learned from other misses? Listen in at 11:50 to hear about a miss in execution and how he came back from a project that went off the rails.
Does It Work? Measuring Success
When it comes to measuring impact, Ian doesn’t believe there’s a universal measure of success — it’ll change according to the situation.
Engineering leader Michael Lopp has written about management in terms of “organics and mechanics.” Ian tends to sway toward being “organic,” which is essentially intuition-driven.
In his current role, Ian oversees a lot of managers. One of the main things he looks at is whether the managers are surfacing misses early — before they feel like a surprise.
When you manage a lot of different people, your job is to delegate well. The number of surprises is a good indicator of whether everyone is on top of what they’re responsible for — if there are few surprises, you don’t need to get too involved and that things are going well.
When measuring operations and delivery goals, these are areas where it makes sense to apply different standards. For example, objectives and key results (OKRs) are helpful the higher up you go on the organizational chart. When evaluating managers, Ian wants to know: Did they accomplish what they set out to do? If not, why didn’t it work out as expected?
Ian says you wouldn’t expect team leads to care about OKRs; a team leader should be more concerned with measuring scrum.
Engagement surveys can be helpful for surfacing sentiment. But Ian doesn’t find them helpful for differentiating a team’s happiness level versus its impact level.
One-on-One Meetings Should Be Fluid and Unique
There’s much written about one-on-one meetings between managers and their employees, and rightfully so. It’s an important interaction for any coaching relationship. But a by-the-book approach to one-on-one meetings isn’t always a recipe for success.
The thing to keep in mind is that there’s no one-size-fits-all approach to these meetings. One-on-ones should be about helping engineers find unique solutions to their unique problems, rather than trying to present a milquetoast solution. At times, you might need to play the role of advisor, listener, or coach. A fluid approach that is authentically yours is best.
Ian also recommends managers use open-ended questions to guide these conversations. For example, he’ll start a one-on-one meeting with something like, “Hey, someone else has this opinion about something that you are or aren’t doing, what do you think?”
This opens up the conversation so that they don’t think that you’re attacking or trapping them. Instead, it helps them gain different perspectives on their career path or a work-related problem.
How To Avoid Burnout Among Engineers and Managers
Lots of engineers tend to burn out in their twenties. But for Ian, it took a lot longer. It wasn’t until Ian was mid-career that he realized that his workload was no longer sustainable.
He was taking on too much work and was such a perfectionist that he couldn’t and wouldn’t delegate that work to other people. He had been working way too hard for too long. He felt a sense of powerlessness: Ian went from eager and motivated to unmotivated and uninspired.
Eventually, Ian realized that he had to slow down and find a solution to being overworked because he was, in fact, burned out.
For managers, the best advice for avoiding burnout is to first focus on delegating as much as you can. This will free up more time for you to focus on avoiding misses.
People grow through delegation — so you want to enable your direct reports to make the mistakes for themselves so that they can anticipate and avoid them next time (and hopefully not burn out in the process of learning this all). This article is based on an episode of Dev Interrupted, featuring expert guests from around the world to explore strategy and day-to-day topics ranging from dev team metrics to accelerating delivery.
Hear the Full Talk
This advice only scratches the surface of how organizations can make their business more efficient and productive. You can find out much more about the team-of-teams model and how it applies to business by listening to our podcast.
Published at DZone with permission of Dan Lines, DZone MVB. See the original article here.
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