Data quality isn't just a technical issue: It impacts an organization's compliance, operational efficiency, and customer satisfaction.
A discussion on Generative AI: Join industry experts as they talk about how GenAI has transformed the software development space.
No one likes to be on hold - especially for a support call. And being dropped from that call is infuriating. NewVoiceMedia understands this and is able to keep their customers connected by maintaining a 99.999% platform availability. In this webinar, Jack Tench from NewVoiceMedia will share how they are able to keep their customers happy by:
· Gathering key metrics and events from all components of their cloud offering (application, infrastructure, databases, servers & containers)
· Addressing issues before customers even notice and start tweeting about it
Jack Tench is a Senior Software Engineer at NewVoiceMedia, a cloud contact center solution that helps organizations get up and running quickly and cope with fluctuating demand without needing the redundancy of traditional systems. Jack has a love for problem-solving, technology and engineering which has led to a natural passion for programming and his current career.
